Support

Frequently Asked Questions

Answers to the questions we hear most often from freelancers and independent consultants using Primeaura to manage surplus capital. If you can't find what you're looking for here, our team is happy to help.

What exactly does Primeaura do?

Primeaura analyses your income patterns and cash flow to identify surplus capital sitting in your business or personal accounts, then suggests ways to put it to work — whether that's short-term savings allocations, tax-efficient set-asides, or simply flagging idle balances you may have overlooked.

Who is Primeaura built for?

Primeaura is designed specifically for freelancers, contractors, and independent consultants whose income is irregular. Traditional budgeting tools assume a steady salary; our system is built around the reality of variable invoicing cycles instead.

How does Primeaura know how much is "surplus"?

We look at your historical income, upcoming obligations, and spending patterns to estimate a working buffer you're likely to need in the near term. Anything above that buffer is treated as surplus and surfaced for you to decide what to do with it.

Do I need to connect my bank accounts?

Yes, connecting your accounts allows Primeaura to see real balances and transaction history, which is what makes the surplus calculations accurate. Without a connection, the platform can only offer generic estimates rather than figures based on your actual finances.

Is my financial data secure?

Protecting your data is a core part of how Primeaura is built. We use encrypted connections and limit access to only what's needed to power your account. For full details, please refer to our Privacy Policy.

Will Primeaura move my money automatically?

No. Primeaura surfaces recommendations and insights, but you remain in control of every transfer or decision. Nothing is moved without your explicit action.

How much does Primeaura cost?

Pricing details are outlined on our plans page and shared during onboarding. We aim to keep costs proportionate to the value the platform provides for independent earners.

Can I cancel at any time?

Yes. You can cancel your subscription whenever you like from your account settings. There's no long-term lock-in required to use Primeaura.

Does Primeaura give tax or investment advice?

No. Primeaura provides informational insights based on your data to help you make better decisions about surplus capital. It is not a substitute for advice from a qualified financial advisor or accountant.

What if my income is highly unpredictable?

That's exactly the scenario Primeaura was built around. The more irregular your income, the more useful it is to have a system that continuously reassesses your buffer and surplus rather than relying on a fixed monthly budget.

Which accounts can I connect?

Primeaura supports connections to major UK banks and business accounts commonly used by freelancers and consultants. Supported institutions are listed during the setup process.

How do I get started?

Simply create an account, connect your relevant bank accounts, and Primeaura will begin analysing your cash flow to surface your first surplus insights within a short setup period.

Still have questions?

Get in touch and our team will walk you through how Primeaura fits your specific working pattern.